How can I use the Support Portal?
The portal can be used for a IT related incidents and service requests.
Access
The Portal uses Single Sign On (SSO). No need to register. Use your VHC (Office365) account to login and register your request of browse the Solution Database.
Issues
In case of an unplanned interruption, or reduction in the quality of an IT service, issues can be logged. This will initiate actions to restore the service level. The priority of an issue is derived from the urgency and impact. Examples are a broken laptop, e-mail being unavailable or unexpected behaviour or error messages when using specific software.
Bug
When reporting a bug we require detailed information to reproduce the event. Based on the details the issue will be routed directly to the appropriate team for a follow up.
Service Requests
When a change, new resource or service is needed it can be requested from the service catalog.
User Account
Request access or authorization to tools and information, like Coltan, FreshDesk or Tableau.
Hardware / Software
Request specific hardware or software, like a laptop or PhotoShop.
Feature Request
Request a feature when you want to have something changed in a tool that's developed in-house, like Coltan or Tableau . Based on the details, the request will be routed directly to the appropriate team.
Solution Database
The portal includes a Solution Database, a collection of answers to frequently asked questions, work instruction and other documentation. You can look up our policies or FAQs to answers to issues on your own. When submitting a ticket, the portal will propose Solutions to help you on your way.